Data makes the world go round; you won’t get much argument from us on that. But if there’s one thing better than having the right piece of information, it’s having it at the right time. And that, in a nutshell, is why embedded analytics and AI will be so critical to big data’s future.
Despite the progress we’ve made since the big data revolution began, access to data and data tools is still largely restricted to a select few. In many companies, it’s the BI dashboard-wielding business analysts who ask tough questions and the data scientists who really dig in to spot patterns and anomalies that can be monetized, often through machine learning and AI-powered automation.
But that leaves the bulk of the regular works out of the data loop. While the customer service representatives, bus drivers, and teachers may not have the SQL skills of a Tableau or PowerBI power user, they do have ample opportunities to impact the business through data. But currently they’re not given the opportunity because they don’t have the right tools.
One of the folks who is dedicated to closing this information access gap is Amir Orad, the CEO of Sisense, which is one of the top five providers of embedded analytics solutions, according to Nucleus Research.
“Gartner shows 80% of all employees don’t leverage BI or insights because it takes skills and learning. You have to go to another system and log in. It’s too much,” Orad tells Datanami. “I’m a big believer that insight will be embedded in everyday tools people use, and stop being as much as possible a side tool to come to and ask ridiculous questions, and that will truly open the other 80%.”
Nucleus Research Senior Analyst Alexander Wurm, author of the recently released Embedded Analytics Technology Value Matrix 2022 report, would likely agree with Orad’s assessment.
“The embedded analytics market has taken off in parallel as organizations look to empower internal departments with analytics embedded in the applications they already use, and many consumer-facing businesses are embedding analytic capabilities to differentiate their products and elevate their customer experience,” Wurm writes in the report, which you can access here.
“To support this broadening adoption, embedded analytics providers are investing in complete cloud services to enable data discovery, modeling, reporting, and visualization creation within external applications and compete to deliver highly usable services to empower analysts, creators, and end-consumers,” he continues.
Several different types of companies are turning to embedded analytics. Tech firms and ISVs are looking to embedded analytics to “elevate end-user experience and unlock additional revenue,” Wurm writes, while less technical teams have also embraced embedded analytics as a way to enable data democratization.
“This is crucial for business-level users who may not be familiar with statistical methods but can be taught to turn data into relevant insights with the correct tools,” he writes.
The broader BI and visualization tool market is turning to machine learning and AI, which is a trend that IT analyst groups like Gartner have been documenting for years. Nucleus says the embedded analytics market is also adopting ML and AI, as well as natural language query (NLQ) and natural language generation (NLG) tools. Industry leaders like Sisense, Domo, Tableau, Oracle, and Infor Birst are leading the way with NLG and NLQ capabilites, and the rest of the market is about 18 months behind, Wurm writes.
Prepped for Growth
Sisense has turned a specialty in embedded analytics into a business with annual recurring revenue of $150 million, around 600 employees, and more than 2,000 customers, including household names like Expedia, Motorola, and Nasdaq. Orad, who joined the company in 2014, has guided the company’s growth in the embedded analytics space.
There are two secrets to success in embedded analytics, Orad says. (“They are not secrets,” he confesses, “but just bloody hard.”)
First, if your analytics are embedded in someone else’s product, it’s not enough to have a nice dashboard that appears on the screen. “You have to be embedded in the security layer, you have to be embedded in their development cycle, the software lifecycle process,” Orad says. “You have to be embedded in their cloud architecture, leveraging the same cloud multi-tenancy. That’s very difficult.”
The second and arguably tougher secret to success is displaying the right piece of information within the context of the moment and the individual. The slick animated 3D graph you made to impress your data-loving boss? That likely won’t cut it in the real world, where conveying accurate and actionable information to blue-collar workers is the name of the game.
“The people that use Sisense are not data professionals. They are teachers, nurses, doctors, marketing professionals, truck drivers, QA managers,” Orad says. “They know [poppycock] about data analysis. They know their domain really well, but they don’t know what is a SQL statement and a big lookup left join something. They don’t care.”
Netflix movie recommendations, for example, are so slick that you almost don’t even realize they’re there. But sure enough, there is a lot of data and machine learning behind the scenes working to pick out the perfect movie for you (or at least the best the algorithm could come up with).
Google Maps is another example of embedded analytics hiding in plain sight. In the not-to-distant past, people actually bought external devices to track the flow of traffic. But since traffic flow is one of the layers offered on Google Maps, there’s no longer a need to for another app (let alone another device).
“I’m a big believer that insight will be embedded in everyday tools people use,” Orad says, “and stop being as much as possible a side tool to come to and ask ridiculous questions, and that will truly open the other 80%.”
Embedding for Enterprise
Sisense recently shipped two new pieces of functionality that will made embedded analytics easier to work with.
First, Sisense now integrates with Git, enabling the development work involved with integrating Sisense with a given application to be tracked using the same version control repository that the rest of the computing world users.
While embedded analytics present an easy-to-use face to the outside world, inside there is a lot of hard work involved, as Orad alluded to above. The integration with Git helps ensure that Sisense development can proceed in lockstep with the rest of the IT world.
“We could have developed and offered our own version control tool,” Orad says. “Some people have tried to do that in our space. But if I’m not part of someone else version control, it doesn’t help, because I’m part of a bigger lifecycle than just me.”
The second new feature is full multi-tenancy, which help large Sisense customers by allowing them to deliver much more tailored embedded analytics experiences without overburdening their IT department or giving up control.
“What does it mean? With Expedia, for 100,000 customers, it can turn on and off every feature–look and feel, data modeling, all the trails, alerts, AI–everything is controlled at the granular level,” Orad says. “You don’t need it if you have three departments in a company. But in our case, there were many one-to-many relationships. It’s really valuable.”
Previously, if Sisense had 100,000 end-users, it would have required more development and management work to house separate product for each user or group of users. With multi-tenancy, it’s much easier to tailor the experience to particular groups or individuals.
“It sounds boring. But for people with business applications, it’s a really big deal,” Orad says. “It goes to the data, the modeling, the security, the look and feel, and the features. And it’s important when you get to this scale of the 80% unserved market.”
With billions of potential customers of embedded analytics apps on the horizon, it’s clear that the old patterns of BI won’t hold. A new paradigm is needed to unleash the potential of data analytics and AI upon the masses. Those who figure out how to scale the data insight and creativity without breaking security and IT rules seemed poised for success.